shipping + returns
All U.K mainland orders are shipped special delivery via Royal Mail delivery service.
International Shipping is now available!
We now ship to 35 EU countries, The U.S.A + 39 non EU countries and Islands; via Royal Mail International Tracked and Signed delivery service.
Please be mindful of possible customs or VAT charges imposed by your country. Suhaiyla Shakuwra LDT can not be responsible for these charges. If imposed by your country, they are the responsibility of the buyer. ALSO NOTE, Suhaiyla Shakuwra LDT is not responsible for shipping or customs delays domestically or in the recipient's home country.
Please be aware that each purchase is mindfully crafted with love and healing intentions, to a high quality and also handmade to order; because of this please allow up to 10 working days plus shipping to receive your order.
Be sure to provide the correct sizing before placing your order to avoid any complications. For neck-cuffs I am happy to receive measurements in inches and or centimetres. We use U.K ring sizing. For info on sizing please click here.
That being said, If you are not entirely happy with the size and fit of your purchase we offer a 10 day exchange policy. All exchanges must be no less than the value of the original order.
PLEASE NOTE, the cost of returning items for exchange will be at the customer's expense. Suhaiyla Shakuwra cannot take responsibility for any undelivered returns; to avoid this possibility upgrade your return postage service where possible and please make sure you have securely packaged your items for return.
Unfortunately we do not accept returns as each piece of jewellery is handmade to order.
Clients can cancel or reschedule an appointment provided they have given a minimum of 48 hours notice. If a client wishes to cancel an appointment less than 48 hours before their booking or fails to show up, they will still be charged.